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Understand the Terms Before You Start

Everything on vivamaster — from how your account is opened to how your DANA, OVO, or GoPay transactions are processed — is governed by clear terms.

Account Eligibility RulesDANA, OVO, GoPay Transaction TermsData Handling PolicyAccess by Local LawContact Rights Reserved
vivamaster Understand the Terms Before You Start
LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If you have a question about how our terms apply to your account — or want to request a review of a decision — our support team handles policy-related queries through the channels below. For wallet-specific issues involving DANA, OVO, or GoPay, include your transaction reference when you write in.

Live Chat Support Open the live chat window from any page on vivamaster to reach a support agent directly for account or policy questions.
Email for Legal Queries Send detailed policy or account-access questions to our support email. Include your registered account details and any relevant transaction IDs.
Account Help Centre The help centre in your account dashboard covers the most common policy questions, including how to update personal details or request account changes.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Security and data handling are not afterthoughts here. Your account information, wallet details, and transaction history are held under strict access controls. We do not share personal data with third parties outside of the payment verification process required by DANA, OVO, and GoPay.

Data Retention Policy We retain your account data for the period required to fulfil legal obligations. You can request a summary of what we hold by contacting support with your account ID.
Cookie and Tracking Use We use cookies to keep your session active and to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.
Account Access Controls Your account is protected by password and OTP verification. Any suspicious login attempt triggers an automatic security check before access is granted.
Right to Request Changes You can request correction or deletion of personal data by contacting our support team. We respond to verified requests within the timeframe set by applicable policy.

Common Legal Questions, Answered Directly

These are the questions we hear most often about how our terms work in practice — covering your rights, how we use your data, and what happens if something goes wrong with your account or a payment.

These terms apply to anyone who opens an account on vivamaster. Access is subject to local law, and the terms are binding only in eligible regions where the platform is permitted to operate.

We hold your name, contact details, and account activity under access-controlled systems. Data is used for account management, payment verification via DANA, OVO, or GoPay, and legal compliance only.

Yes. Contact our support team with your registered account ID and request a data summary. We process verified requests in line with our stated data retention and access policy.

Submit a formal dispute through the support email channel. Include your account reference, the relevant dates, and a clear description of the issue. We review every submission against our terms.

When you deposit or withdraw via DANA, OVO, or GoPay, both our platform terms and your wallet provider's own policies apply. Wallet-level rejections fall under that provider's rules, not ours.

Yes. We update our terms when required and notify account holders via the registered contact method. Continued use of your account after an update means you accept the revised conditions.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.