vivamaster | Banking, Deposits and Withdrawals

Put Money into Your vivamaster Account

Opening your wallet and topping up your vivamaster balance is the same motion you already know. Choose DANA, OVO or GoPay at the cashier, enter the amount, confirm with your wallet PIN, and the funds land in your account balance. We do not hold your deposit pending a manual review for standard wallet transfers — the flow is wallet-to-balance, direct. Players in

Batam and across Indonesia can reach the deposit screen from any mobile browser without downloading anything first.

Open the Cashier — Log into your vivamaster account and tap the deposit button in the top menu to open the cashier screen.
Pick Your Wallet — Select DANA, OVO or GoPay from the payment row — the screen shows the account number or QR code to send to.
Enter the Amount and Confirm — Type in the amount, switch to your wallet app, send the transfer and confirm with your PIN.
Balance Updates — Your vivamaster balance refreshes once the wallet transfer clears — you can head straight into the lobby from there.

Send Your Winnings Back to Your Wallet

Withdrawals go back to the same wallet you deposited with. That matching-wallet rule keeps your account secure and speeds up the payout process on our end. Open the cashier, switch to the withdrawal tab, choose your wallet, and enter the amount you want out. If your account is fully verified, the request moves to our processing queue without extra steps. We do

not add fees on standard wallet withdrawals. Keep your wallet linked and verified so the cashout path stays clear whenever you need it.

Open the Withdrawal Tab — Go to the cashier and switch to the withdrawal tab — the layout mirrors the deposit screen so it feels familiar.
Choose Your Payout Wallet — Select DANA, OVO or GoPay — use the same wallet you deposited with to keep the account trail clean.
Enter the Amount — Type in the withdrawal amount. The screen shows any applicable minimum so you know before you confirm.
Complete Verification Check — If prompted, complete the identity step — verified accounts move through the queue without manual holds.

Account Verification on vivamaster

Verification is how we keep your balance safe and make sure cashouts reach the right person. We ask for a government-issued ID and a short selfie check — nothing unusual, and the process runs inside your account dashboard. Once your documents clear, your account is marked verified and withdrawal requests process without extra manual review. Skipping verification does not block deposits, but

it will hold your first cashout until the check is complete. Do it once and it stays done. Availability depends on local law and eligible regions.

Open Account Settings — Go to your account dashboard and find the verification section — it shows exactly which documents are still needed.
Upload Your ID — Submit a clear photo of your government-issued ID. The image needs to show your name, photo and expiry date.
Complete the Selfie Step — Take a short selfie as prompted — this matches your face to the ID you submitted and closes the verification loop.
Verification Confirmed — Once approved, your account status updates and future withdrawals proceed without the manual hold that unverified accounts see.

LOCAL WALLET OPTIONS

Wallets We Accept for Indonesia

Every payment option listed here is a local Indonesian wallet or transfer method. You already have at least one of these on your phone. Pick whichever fits your habit — DANA for quick top-ups, OVO for linked bank transfers, GoPay for Gojek users. ShopeePay and LinkAja are also supported where available. All options feed directly into the same cashier flow, and the matching-wallet rule on withdrawals applies across all of them.

DANA Deposit and withdraw via your DANA wallet — scan the QR or send to the account number shown at the cashier.

OVO OVO transfers work for both deposits and withdrawals. Link your OVO to your bank for faster top-up flexibility.

GoPay GoPay sits inside your Gojek app — open the cashier, select GoPay and confirm the transfer with your app PIN.

ShopeePay ShopeePay is available where supported. Access it from the cashier wallet list and follow the standard transfer steps.

LinkAja LinkAja deposits use the same cashier flow — select it from the wallet row, enter the amount and confirm in-app.

Your vivamaster Banking Questions

Below are the banking questions we hear most from our account holders — covering deposits, cashouts, verification steps and what to do when a transfer does not show up straight away. Every answer is specific to how vivamaster banking actually works, not generic wallet advice.

You can deposit using DANA, OVO, GoPay, ShopeePay and LinkAja. All of them are available at the cashier screen inside your account.

The cashier screen shows the current minimum when you select a wallet. We do not publish a fixed figure here as it may vary by method.

Check that the transfer completed in your wallet app first. If it shows as sent but the balance has not updated, contact our support team directly.

We apply a matching-wallet rule for security — withdrawals go back to the same wallet used for your most recent deposit on the account.

Unverified accounts are held at first cashout until the ID check clears. Verified accounts move through the withdrawal queue without that extra hold.

Open a support conversation from your account dashboard and share your transaction reference. Our team can check the queue status and update you directly.

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