What We Collect and Why We Hold It
When you open an account on vivamaster, we collect the details you provide during registration — name, contact information, and any payment identifiers tied to your DANA, OVO, or GoPay wallet. We also log session activity, device type, and IP address so we can detect unusual
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access patterns and keep your account secure. Payment data connected to transactions is retained only as long as needed for transaction records and dispute resolution; it is not shared with third parties for marketing. Where you use GoPay or OVO to fund your account, the wallet
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provider handles the transaction on their own infrastructure — we receive a transaction reference, not your full wallet credentials. We may also collect voluntary information you submit to our support team, such as a screenshot or account query. All data handling depends on applicable local law
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and is available only where local regulation permits. Players in Bandar Lampung and across Indonesia can submit a data request at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.