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Understand the Terms Before You Start

These Terms & Conditions set out what you agree to when you open and use your vivamaster account — covering deposits via DANA, OVO, and GoPay, account access, withdrawal handling, and conduct on the platform.

Account eligibility appliesDANA, OVO, GoPay coveredWithdrawal rules applyAccess subject to local lawOne account per person

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What These Terms Actually Cover

vivamaster Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating a vivamaster account, you confirm you have read and accepted these Terms & Conditions in full. They govern everything from how you fund your account using DANA, OVO, or GoPay, to how withdrawals are processed and verified before they reach your wallet. Account eligibility

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is determined by your region and whether local law permits access — if you are in a location where access is restricted, these terms do not create any entitlement to use the platform. Each account is personal and non-transferable. Sharing login credentials or operating multiple accounts
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is a breach of these terms and may result in account suspension. When you make a deposit through OVO or GoPay, the transaction is subject to both our payment terms and the terms of your chosen wallet provider. Disputes about a transaction must be raised through
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our support channel within a reasonable period of the transaction date. We may update these terms at any time; continued use of your account after an update means you accept the revised version. Material changes will be communicated via the contact details on your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

How vivamaster Manages Your Account Data

These terms are not just words on a page — they describe how we actually operate. Account security, data handling, and your ability to request changes are all governed by the commitments below. We apply these consistently whether your account is funded via GoPay, OVO, or DANA, and whether you access the platform on mobile or desktop.

Data Retention We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations in your eligible region.

Account Security Login is protected by OTP verification tied to your registered mobile number. We do not share your credentials or wallet details with third parties outside your payment provider.

Cookies and Tracking We use session cookies to keep your account active and to remember wallet preferences like your saved DANA or OVO details. You can manage cookies in your browser settings.

Requesting Changes To update registered account details — including your linked GoPay or OVO wallet — submit a request through live chat or email with your account ID for verification.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you need to raise a dispute about a transaction made via DANA, OVO, or GoPay, our support team can walk you through the relevant section. Players in Bandar Lampung and across Indonesia can reach us through the channels below. We aim to respond to terms-related queries with a direct answer, not a template reply.

Live Chat Open the chat window inside your account dashboard to ask a terms question directly. Available during platform operating hours for account holders.

Email Support Send a detailed terms query or dispute notice to our support address. Include your account ID and the transaction date for faster handling.

In-App Help Access the Help section from the account menu on mobile. Terms summaries and wallet-specific payment rules are listed there by category.

Common Questions About These Terms

These are the questions we hear most often about account rules, wallet conditions, and what these terms mean in practice. If your question is not covered here, contact our support team directly through live chat or email.

No. Deposits must come from a wallet registered in your own name. Funding your account with a third-party DANA, OVO, or GoPay wallet is a breach of our terms and may lead to account review.

Holding multiple accounts is not permitted. If we identify duplicate accounts linked to the same person or device, both accounts may be suspended pending a review under these terms.

Contact our support team via live chat or email with your transaction ID and the date it was made. We review wallet disputes and respond with the relevant terms clause that applies to your case.

No. Access to vivamaster depends on local law and is available only where local law permits. These terms describe how the platform operates for eligible accounts, not a commitment to universal access.

Yes. If we make a material change to these terms, we will notify you through the contact details on your account. Continued use of the platform after the notice date means you accept the updated version.

We retain account data for a period after closure as required by the regulations applicable to your region. You can request details about your data through our support email at any time.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand the Terms Before You Start

How vivamaster Manages Your Account Data

Reach Us About These Terms

Common Questions About These Terms

01 Can I use someone else's DANA or OVO account to deposit?

02 What happens if I open more than one account?

03 How do I dispute a GoPay or DANA transaction?

04 Does using these terms mean my access is guaranteed?

05 Will I be told if the Terms & Conditions change?

06 How long does vivamaster keep my account data after I close my account?

Terms & Conditions

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